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Charge 2 works only when it's charging

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‎12-11-2021 01:03 - last edited on ‎12-13-2021 16:23 by Fitbit Moderator

‎12-11-2021 01:03 - last edited on ‎12-13-2021 16:23 by Fitbit Moderator

Please help. When I try to do anything it just acts dead and when it is on charge the logo and stuff about it comes up

 

It also won’t sync when it is off charge, but when it’s charging it will sync

 

Moderator edit: updated subject for clarity

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‎12-13-2021 16:22

‎12-13-2021 16:22

Welcome to the Fitbit Community, @Rorothebeast.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 2. Thank you for the information provided.

 

To resolve charging issues, we recommend following these troubleshooting steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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