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Charge 2 wristband falling off, cracked screen

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‎07-30-2019 09:39 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-30-2019 09:39 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Both my hubby and I got our Charge 2 Sept of 2018. From the get go, his always had issues with communicating with the app. Mine not so bad until screen cracked then more issues. We'd reboot, reinstall, uninstall endless times until we gave. Now the wristbands won't stay on. Even switched out for new ones. No go still. Of course, out of warranty. This product didn't even make it a year. So disappointed. 

 

 

Moderator edit: updated subject for clarity

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‎07-31-2019 10:38 - last edited on ‎03-20-2025 10:54 by Fitbit Moderator

‎07-31-2019 10:38 - last edited on ‎03-20-2025 10:54 by Fitbit Moderator

@SunsetRunner, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your damaged Charge 2 screen and bands. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-31-2019 10:58

‎07-31-2019 10:58

Im having the same problem

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‎07-31-2019 10:59

In response to AlvaroFitbit

‎07-31-2019 10:59

Same Problem

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