Charge 2 wristband keeps breaking

[barthooper]

I've had a Charge 2 for probably 3 years now. I've gone through a couple of bands and the most recent one was an official replacement from Fitbit that I only started using in October and it's already broken.The point of failure is the little plastic tabs that slide behind the metal part of the tracker itself. I'm wondering if many others have had this issue and what they've done about it but also curious if anyone can say that the band design of the Charge 3 or even 4 has improved? It's a bad design decision to have little plastic nubs be responsible for holding the band to the tracker.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@barthooper Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Charge 2 band breaking. Thank you for the feedback about the wristband designs. Fitbit products are made to last but there are many variable that we don't know. Still I suggest you let our Support team know so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[barthooper]

@AlvaroFitbit 

Thank you for replying. 

Support has sent me another band free that is arriving tomorrow and in the meantime I've hot glued it. So I have some time to decide on where to go next as the tracker itself still works fine.

I have learned from checking out band changing videos that the 3/4 have improved the design so I am happy about that.

[AlvaroFitbit]

@barthooper thank you for the update.

Really happy to hear that you got a replacement from our Support team and thank you for letting us know about this as it may help other members in the same situation.

Happy stepping!

[annery]

I, too, have had my charge 2 since June 2018.  Not even 2 years old and the band broke.  I can't even find a price on the website for a replacement.  My first HR was wonderful.  band never broke.  This is disheartening that the quality is this bad.  I chatted with customer support and all they said was to purchase a new one and sent me the link.  I could not find a price. I think I'm going to an Apple device.  

[ChrisRim]

I had one that broke within months so when i noticed this was a common problem with the fitbit ones i purchased a non fitbit one that is compatible from Amazon. Much better made and hasn't broken.

[Adjunct2020]

I have had two band replacements since December.

[Sylga]

Mine is also 2 years old and I have had to replace the wristband as it broke. Where di you get new ones from ? I can’t find any for Charge 2 . No longer available on Fitbit website. 
Thanks 

[Peter1963]

I now use a good qualitie leather band works perfect and does not irritate

[annery]

Since these wrist bands break so easily I decided to get an Apple Watch.
I’m very disappointed in Fitbit. My Charge two is less than 2 years old.

Sent from my iPad

[Sylga]

Where do you find a leather wrist band that fits Charge 2, please?

Sent from my iPad

[Adjunct2020]

Hi! My recent replacement is being shipped from Fitbit. It should arrive next week. 
Sent from Yahoo Mail on Android

[annery]

Where did you find it on website? Price?

Sent from my iPad

[CanadaGeese]

I'll be checking out Amazon rather than ordering one from Fitbit

[Adjunct2020]

Hi! I didn't look for it on the website. I contacted customer support and they are sending me a new one. Second replacement since December.

Sent from Yahoo Mail on Android

[annery]

Oh that’s nice. Customer service gave me a link to purchase another one. It was a waste of time. I looked through the website for 30 minutes and couldn’t find anything. Hope your new one works for you.

Sent from my iPad

[Sylga]

Thank you . I ‘ ll try that then .

Sent from my iPhone

[Sylga]

They no longer sell any items for Charge 2 on their website , which I find unfair as only 2 years old !!
Thanks.
Sent from my iPhone

[barthooper]

Interesting. Yeah I agree that's not very fair. When I purchased my last replacement it was September and they were available via the site. Prior to that I had one from a third party seller on Amazon. I guess the only option going forward to get a replacement one that is made by Fitbit is to go through support as it seems unlikely to return to their site after already being removed.

[annery]

Thanks. I appreciate your input.

Sent from my iPhone