help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 wristband not latching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2019 04:03 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-09-2019 04:03 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Recently my band came disconnected during use.  The lock doesn't reengage after refastening.  I am nervous that this my break/disconnect when working out or biking.  I have seen that some people "tighten" the screw but not the issue with mine.  Thoughts or is this considered a normal replacement part that is not designed for life of product?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-10-2019 13:01 - edited ‎05-10-2019 13:02

‎05-10-2019 13:01 - edited ‎05-10-2019 13:02

Hello @PirateG thanks for bringing this to my attention. I'd like to first give you a warm welcome to our Community Forums, I'm here to help.

 

I totally understand how are you feeling with the band of your device, I'll be nervous too. Therefore, I'm glad to let you know that I've contacted our Customer Support team on your behalf to receive further assistance with this situation. Please keep an eye to your email for their contact, they'll be in touch with you soon. 

 

In the meantime, let me know if you have any additional questions.  

Best Answer
0 Votes