help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 3 2020 has grey face with white lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2021 11:11 - last edited on ‎08-16-2021 04:07 by Fitbit Moderator

‎08-15-2021 11:11 - last edited on ‎08-16-2021 04:07 by Fitbit Moderator

It seems many people have the same issue. The watch face is gray with white lines. I don't consider my watch old. I purchased it on March 2020.  This should be a recall and the company should replace.  I called in and they told me to update my software. I did and still the same issue.  Then they told me my warranty was up and I could purchase another. I never have worn it swimming or gotten it wet, I have taken excellent care of it.  I'm very disappointed with your customer service.  

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-16-2021 04:08 - last edited on ‎11-28-2024 08:00 by Fitbit Moderator

‎08-16-2021 04:08 - last edited on ‎11-28-2024 08:00 by Fitbit Moderator

@Charlesgate Thanks for stopping by.

Sorry to hear about this. Also thank you for contacting our Support team. You don't mention if you restarted your tracker so I suggest you try this by following these instructions.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes