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Charge 3 Active Minutes too high

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‎03-14-2021 22:07 - last edited on ‎03-15-2021 04:25 by Fitbit Moderator

‎03-14-2021 22:07 - last edited on ‎03-15-2021 04:25 by Fitbit Moderator

I recently reset my Charge 3 because 10 days ago the battery was draining from 100% to 0% in about 17 hours. Prior to that, the battery was lasting 6-7 days before needing to be re-charged. The reset remedied the battery drain somewhat, but now my Activity Minutes are off the charts. All the settings on my Fitbit are the same as they were before I reset the device. I am logging activity minutes during my 45-60 minute meditation sessions when I am lying still so I know my Fitbit isn't picking up extraneous arm movements ( washing dishes, etc). When I woke up this morning, I had logged 348 activity minutes while I was asleep. There is a bug that needs to be addressed. To the moderator....please do not tell me that this false reading may be due to playing the drums, riding public transportation or burping a baby. If you do not know a definitive fix for this issue, the please escalate it to the technical team. It is not something I am doing or not doing or the settings on my Fitbit or in the app. It is so annoying that fixing one issue creates a brand new one. 

 

 

Moderator edit: subject for clarity

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‎03-15-2021 04:24 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

‎03-15-2021 04:24 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

Hello @Norcal_lisa, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

I'm very sorry for the experience! Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

On a side note, if restarting the device hasn't helped or hasn't refreshed the performance of your Charge 3, my best recommendation is to contact the Support Team for further assistance. Click here to get connected. Make sure to explain the situation and the troubleshooting steps you've followed, this way you don't have to repeat yourself and they can assist you from there. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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