help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 Alarm Can't Delete

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2020 14:08 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎10-22-2020 14:08 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

Hi! After the update, my charge 3 screen stopped responding. I contacted Fitbit support, but they only offered a discount to buy a new one since it is no longer under warranty ($$$)... it still tracks steps, heart rate, and vibrates when I receive a text or call, so I am continuing to use it without the screen. HOWEVER, just yesterday, a random alarm went off at 1:44 PM and I was only able to dismiss it. It went off again today, and I really want to delete this alarm...but they updated the app. It appears that you can only add and delete alarms directly on the device now (which obviously won't work for me). Does anyone have a fix to delete the alarm just using the app now?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-28-2020 05:58 - last edited on ‎01-24-2025 06:49 by Fitbit Moderator

‎10-28-2020 05:58 - last edited on ‎01-24-2025 06:49 by Fitbit Moderator

@LaYogui I hope you're doing well!

Sorry to hear about your Charge 3 not working as it should and thank you for reaching out to our Support team. Sadly the alarms can only be added/removed from the tracker itself so you won't be able to use the Fitbit app for this purpose. If you wish for this to be changed then you can share your idea in our Feature Suggestions board. Search for the idea first to see if one already exists so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎10-28-2020 05:58 - last edited on ‎01-24-2025 06:49 by Fitbit Moderator

‎10-28-2020 05:58 - last edited on ‎01-24-2025 06:49 by Fitbit Moderator

@LaYogui I hope you're doing well!

Sorry to hear about your Charge 3 not working as it should and thank you for reaching out to our Support team. Sadly the alarms can only be added/removed from the tracker itself so you won't be able to use the Fitbit app for this purpose. If you wish for this to be changed then you can share your idea in our Feature Suggestions board. Search for the idea first to see if one already exists so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-28-2020 06:11

In response to AlvaroFitbit

‎10-28-2020 06:11

Sad that we have to request things go back to the better functioning method via a forum. Why did they change this. I was able to see and disable alarms on my watch or app originally. 

Best Answer

‎01-31-2021 01:07

In response to AlvaroFitbit

‎01-31-2021 01:07

Since my charge 3 updated, it seems I can only add alarms, not delete them, and the ones

set up multiply themselves every time

I turn one on so I have numerous set for the same time. It’s driving me mad.
I’m sure I’m not the only one with this bug that needs fixing, but I can’t find anyone on the forum saying they have the same issue.

Best Answer

‎04-06-2021 02:42

In response to Valiente

‎04-06-2021 02:42

It is indeed poorly implemented, poorly documented and poorly supported. I've not even found how to turn an alarm off. On the Charge 3 screen one sees Alarm Off or Alarm On, but what does this mean. If I see 'Alarm Off' or 'Alarm On'. Does show the state of the alarm, or is it an instruction?

 

Best Answer