Charge 3 Alarm doesn’t go off

[RRobbo]

So it’s happened again. I nearly missed my plane by sleeping in because my Fitbit alarm didn’t go off. Turned it on, checked 3 times before going to bed. Even woke at midnight and checked it. Still didn’t go off. It’s sooooooo unreliable. I used to love the fact I cld wake up without disturbing my husband. But now I have to get a secondary alarm. Sometimes it works and sometimes it doesn’t. Having loved my Fitbits forever I think I am going out to buy an Apple Watch. The Fitbit is now messing with my life and I just can’t trust it. 

[MarreFitbit]

Hello there @RRobbo! I totally understand how are you feeling. Rest assured that I will do my best to help you.

In this case I'd like to recommend that you try removing the alarm and then adding it once again. You can find instructions on how to remove alarms  by clicking here. Basically what you want to do is: 

1. Sync your Fitbit to your account.
2. Remove the alarm.
3. Sync your Fitbit.
4. Add the alarm.
5. Since once more.

Then they should start working. Please give it a try and let me know how it goes or if you have any questions.

[MaryMH]

Really concerning.  I have this problem too. It will work for a while and then not work and then work again.  Just unreliable and not what you want in an alarm