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Charge 3 Band keeps popping off

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‎04-05-2021 06:10

‎04-05-2021 06:10

I see that other users in the Fitbit Forum have had the same issue of the band not staying connected to the device.  However, I'm not finding any answers except one and I was denied access to that answer.  Is there anyone who can assist in figuring out why the band won't stay on?  Fitbit customer service has been unsatisfactory.  I'm not returning the device and being without a device.  Thank you.

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‎04-05-2021 06:22

‎04-05-2021 06:22

Hello @scooke5 Welcome to the community forums. 

 

Thank you for the information and I'm sorry for the experience. I'd like to let you know that it could be related due to normal wear. But in order to keep the bands secure, my best recommendation is to visit the following help article: 

How do I wear my Fitbit device?

 

On a side note, I was able to see that you have reached out to our Support Team and they have provided information. Since you have received information from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Have a great day. 

Wilson M. | Community Moderator, Fitbit.
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‎04-05-2021 07:53

In response to WilsonFitbit

‎04-05-2021 07:53

Thank you for your reply.  The Support Team said File a Claim - which I didn't understand what I was claiming - the claim was denied - I have no idea what was denied - then mail the device to Fitbit to see what can be done.  I can't do that - I rely on my Fitbit too much to not have it on. 

 

I've had a Fitbit for years.  The Charge 3 is my second one.  I'm pretty sure I'm wearing it correctly.  This has little to do with how I am wearing it.  I took the band off to clean the device and band and now the band won't stay on the device.

 

Sounds like I'm getting nowhere here.  I am very disappointed.

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‎04-09-2021 05:43

In response to scooke5

‎04-09-2021 05:43

@scooke5 I'm very sorry for the experience.

 

Please note that our team is always working to enhance your experience and your feedback is a big part of that process. I was able to see that our Support Team got in touch with you and they have asked for the product to be returned, before proceeding with the replacement. If you have additional questions about this process, my best recommendation is that you please reply back to them so they can continue assisting you and give you more information about it. 

 

See you around.  

Wilson M. | Community Moderator, Fitbit.
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