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Charge 3 Band won't click on to the unit properly

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‎02-09-2021 22:57

‎02-09-2021 22:57

I bought a new wrist band s the old one broke.  The new one was great then it snapped off at the unit.  I've nearly lost the fitbit quite a few times.  The spring that clips into the band seems stuck.  I've cleaned it and it's OK for  day or so then falls off again.  No longer under warranty. Where can I take it for a service?

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‎02-10-2021 03:00

‎02-10-2021 03:00

@PeppiT I hope you're doing well!

 

Let me help you with this and thank you for cleaning the band area. There isn't a service center so I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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