Charge 3 Battery dies after 30 mins

[TomDew]

So I own a FitBit Charge 3, I think it's around 3 years old (warranty expiered)

My mom bought it and wore it for some time until she changed back to a normal watch. And it just laid there in the shelf for 2 years until I start wearing it for 6 month now.

Now I went with my friends to the Belgian Ardennes, and went swimming with my charge 3, I checked it, and you can swim with the watch, also a swim exercise option on the watch.

The watch still worked fine then, But it was at 0% when we got home from swimming, so I charged it in the bathroom and forgot about it. Some friends showered, and then I plugged it out after 8h of charging.

And from then on, the watch's battery is acting all weird. It says it's 100% then drops to 55% after some minutes and then the battery dies, after wearing it for 30mins.

What caused it to be broken? Can I fix it somehow, or better buy a new one?
I tried to restore it to factory settings but didn't fix, I also let it fully die out and then charge it again but battery keeps acting weird.

Moderator edit: subject for clarity

[fruehebird]

Interesting, I had the exact same thing happen to me just yesterday with my Charge 3. For the first time, I wore it swimming. Within an hour after swimming the battery said it was at 0. I went home and charged it fully (got the smiling face confirming that) and within 6 hours the battery was back to 0%. I would also like to know if there's a fix.

[WilsonFitbit]

Hello @TomDew. Welcome to the community forums! @fruehebird Nice to see you around! 

Thank you for the detailed information and for the steps you've tried prior to posting. At this time, I'd like to let you know that most Fitbit devices are water-resistant to 50 meters. They're designed to be swimproof and stand up to even the sweatiest of workouts. For more information, I recommend visiting this help article: Can I swim or shower with my Fitbit device?

In regards with your question about what could have happened, the battery life can be affected by several factors and there are some tips that could help to extend it, however, if the inconvenience persists, my best recommendation is that you please contact our Support Team and they will be able to review your options and provide further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.  

See you around. 

[TomDew]

I tried to chat, but it didn't work? I couldn't select an options in the chat menu.
Also phoning won't work because I live in Europe, and calling would cost me a fortune.

Regards, 
Tom

[fruehebird]

Not sure if it applies to you, but after calling tech support it was determined that there's no fix. It's out of warranty so I bought a Charge 4 today.

[WilsonFitbit]

@TomDew, @fruehebird Thank you very much for your reply.

@TomDew I'm sorry for the inconvenience to contact our Support Team. I'd like to let you know that in this link you are able to change the location at the right bottom part and look for the one that best suits you to contact our Support Team. 

Nevertheless; I've noticed that you were able to get in touch with them through chat and they have provided information and assistance. At this time, I recommend keeping an eye on your inbox since they should get back to you with more information. 

@fruehebird I appreciate the information and I'm glad to hear that you have bought a Charge 4. I hope you can continue tracking towards your fitness goals. 

See you around. 

[TomDew]

Thanks yeah wanted to let you know that it was a bit bugged out. On a phone it does work.

[WilsonFitbit]

@TomDew Thank you for your reply. 

I understand how you are feeling and I appreciate the feedback provided. I'd like to let you know that I managed to review your case and it seems that our team is still working on it. 

If you don't receive an update soon, I'd recommend giving us a call or contact them one more time through chat. Please make sure to mention that you already have a case, so our Support Team can assist you from there. Thanks for your patience. 

See you around.