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Charge 3 Black Display And Not Syncing

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‎01-29-2023 13:20 - last edited on ‎02-01-2023 17:59 by Moderator Alum

‎01-29-2023 13:20 - last edited on ‎02-01-2023 17:59 by Moderator Alum

I got a a new Fitbit charge 4. My old one I gave to a friend and he couldn’t even get it setup on the app before the screen went black what do I do. HELP!!!!!

 

Moderator Edit: Clarified subject

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‎02-01-2023 18:02 - last edited on ‎10-11-2024 07:27 by Fitbit Moderator

‎02-01-2023 18:02 - last edited on ‎10-11-2024 07:27 by Fitbit Moderator

Hi there @Cozmolives. Welcome to Community Forums.

I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

Unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance.

And check these articles, How do I navigate my Fitbit device? and Why won't my Fitbit device sync?.

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