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Charge 3 - Black Lines on Screen

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‎05-08-2022 13:15 - edited ‎05-08-2022 13:15

‎05-08-2022 13:15 - edited ‎05-08-2022 13:15

All,

My replacement Charge 3 is now showing black lines across the top of the screen. This is a repeat of what happened to my first Charge 3, and after all the fiddling about changing the dial face, resetting and rebooting the device, Fitbit replaced that device.  However, between replacing my first device and now, my partner had the same issue crop up on his Charge 3.  He went through all the fiddling about, and it didn't change anything on the display (black lines remained in the same places).  His device was outside of the warranty period, so he just went out an bought a Charge 4.  Interestingly, when he did that, he lost access to the Charge 3 Forum, so he couldn't put up any posts concerning his "renting" a device, as has been mentioned by others in other threads about screen problems on Charge 3s.

CostCo has Charge 4s on sale today, so rather than attempting to get any customer support for the failing Charge 3, I am replacing the device with a slight upgrade.  We'll see how long this device lasts.

Due to my partner's experience in registering a new device, I may not be able to monitor or update this thread.

Just letting the Fitbit Community know that the "Answered" threads for screen problems on Charge 3 devices are not really solved, just closed.

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‎05-08-2022 15:46

‎05-08-2022 15:46

This is glass56's partner.  It appears that I can actually see Charge 3 Forums, now.

I assisted my Better Half in getting her original Charge 3 replaced, going through Customer Service, as her device was still under warranty.  Shortly after the 20 month mark on my device, the screen developed black lines.  More and more appeared, and nothing I did, repeating the steps provided by Customer Service in troubleshooting my Better Half's device, helped.  Being that I had acquired a few accessories for my Charge 3 (alternate third-party watch bands), I picked up a Charge 4 as a replacement (as the watch bands would all work).

So far, the device is working well (A few weeks).  From reading through this Community Forum, there are a lot of failures of the internal components of this device.  Because of the way this Forum  indicates posts and threads as "Answered", there is no way to see how many are not resolved to the satisfaction of the user.  I can't find any resolution to this issue, except an in-warranty replacement.  Being that Fitbit doesn't publish "Mean Time Between Failure" data, nor "numbers of devices failed versus sold", we can't really tell, as consumers, how reliable these devices are.

We will give the Charge 4s a go, but if they fail within a year, we will likely not buy Fitbit products in the future, even if these particular devices are replaced under warranty.

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