Charge 3 Black Screen, Won't Charge, Won't Sync

[NamesR4TheWeak]

Black Screen, won't Charge, won't Sync, won't reset.

Holding the button does nothing to reset it just vibrates constantly. No vibration when not plugged into the charger. No lights on the back. Have tied 3 different chargers and several different USB Chargers and USB Ports on computers.

tried to speak to someone on the online chat but waited over 30 minutes with no response.

I Have also cleaned the contacts on the changer and Fitbit, no difference.

Moderator Edit: subject for clarity/Merged posts

[WilsonFitbit]

Hello @NamesR4TheWeak. Welcome to the community forums. 

I'm sorry for this experience and thank you for the troubleshooting steps you've performed. I'd like to let you know that if these troubleshooting steps haven't helped, my best recommendation is that you please reach out to our Support Team for further assistance. Note that if you can't get in touch with them via chat, please contact them through the phone during operation hours. Click here to get connected.

See you around. 

[Spo0ok]

Same issue here. I reached out to support and the best they could offer was 35% off a new device. This is not good. My tracker did start working again after 3 months being plugged in to the wall, but it stopped working again yesterday after 1 day of use.

Moderator edit: word choice

[WilsonFitbit]

Hello @Spo0ok. Welcome to the community forums.

Thank you for the detailed information and for your feedback. Note that replacement devices are provided for products that have a defect while still in the warranty period. In this case since your device is out of the warranty period, a discount has been offered.

If you have questions about our warranty, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty. Thanks for your understanding. 

See you around.