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Charge 3 - Black Screen after restarting and changing clockface

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‎12-20-2020 23:05

‎12-20-2020 23:05

Hello,

my charge 3 is showing only a black screen. Already tried the restarting/reseting and changing clockface.

Synchronizing seems to work fine. Device also vibrates when connected to charger. Only the screen remains black 😞 Is there an Email Address to contact customer support (found only Twitter Link...) thanks

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‎12-21-2020 03:06

‎12-21-2020 03:06

@andrea_1985 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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