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Charge 3 - Black line across top of screen

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‎12-17-2018 14:09 - last edited on ‎11-17-2020 14:31 by Fitbit Moderator

‎12-17-2018 14:09 - last edited on ‎11-17-2020 14:31 by Fitbit Moderator

My watch shows a small black line across the screen at the top, where the step count is on some faces and where the battery sign is when you open the stats.

 

tried resetting multiple times, doesn’t work.

 

 

Moderator edit: updated subject for clarity

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‎05-02-2019 09:45

In response to Lindsay54

‎05-02-2019 09:45

Welcome to the Community @Lindsay54! I'm sorry to hear your Charge 3 developed the black line across top of screen. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

 

Welcome on board @Juliez0707! If you're having the same issue, I'd recommend restarting your Charge 3. If the restart does not work, I suggest to try changing the clock face to a different one. Let me know if this helps you out. 

 

Hi there @kmsmith1991 and @RoselynSavinon! Thanks for following the tips and recommendations provided here. 

 

Since your Charge 3 devices are still showing the black line, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

 

Let me know if there's anything else I may do to assist. 

Maria | Community Moderator, Fitbit


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354 REPLIES 354

‎12-18-2018 04:25

‎12-18-2018 04:25

Welcome @Rsalter1998! Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot wink

Maria | Community Moderator, Fitbit


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‎12-21-2018 07:43

‎12-21-2018 07:43

Hi 

did you manage to get this resolved? I have same problem. I have 5 fine black lines at the top of my screen. Tried restarting it a few times, updating software and still there. Really disappointing a device less than 2 months old is already having this problem. 

Thanks

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‎12-27-2018 17:51

In response to Nannozza

‎12-27-2018 17:51

I have the same problem just noticed it the other day.  

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‎12-28-2018 11:40

In response to Cjlyons

‎12-28-2018 11:40

Me too, a few days ago I had one black line now I have 4!

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‎12-28-2018 12:32 - edited ‎12-28-2018 12:32

In response to Katrj1976

‎12-28-2018 12:32 - edited ‎12-28-2018 12:32

Welcome here @Katrj1976 and @Cjlyons! Sorry to hear about the inconveniences you've been having with your Charge 3. I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. Robot Very Happy

 

Hey there @Nannozza! I was about to create a support case on your behalf too, but I just saw that you got in touch with our team the same day you posted in the Community. Please check your inbox as it seems that your case is still open. 

 

Let me know if you need further assistance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-28-2018 12:58

In response to MarreFitbit

‎12-28-2018 12:58

Thank you very much that is very helpful. I will be sure to keep an eye on my inbox. 

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‎01-01-2019 02:12

In response to MarreFitbit

‎01-01-2019 02:12

Hi, I’ve been experiencing the same problem. 

 

Thanks.

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‎01-01-2019 18:27 - edited ‎01-12-2019 11:56

In response to Blackrosé

‎01-01-2019 18:27 - edited ‎01-12-2019 11:56

Hi

I got in touch with FItbit and they helped run me through a load of resets and diagnostics. Sadly the black line did not disappear so have returned the product.

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‎01-03-2019 14:54

In response to Nannozza

‎01-03-2019 14:54

Hi,

 

I have the same problem! Please update me on how to fix this.

 

Thank you 🙂

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‎01-05-2019 18:33

‎01-05-2019 18:33

I am also having this issue, could you please tell me how to fix this. The fitbit is about 2 weeks old so this is really upsetting.

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‎01-05-2019 18:45

In response to Nannozza

‎01-05-2019 18:45

Hi,

Thanks for your help. I decided to refund it too.
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‎01-05-2019 18:47

In response to Blackrosé

‎01-05-2019 18:47

I went and got mine exchanged.  Restarting didnt help so I got another one

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0 Votes

‎01-05-2019 19:50

In response to MarreFitbit

‎01-05-2019 19:50

15467464771132698776135122877441.jpg

 

Mine is the same. So much so that I can barely read the  top panel now. 

Best Answer

‎01-05-2019 21:36

In response to LucyCabrera_

‎01-05-2019 21:36

I have this problem too-please keep me posted because this is really upsetting

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‎01-07-2019 03:12

‎01-07-2019 03:12

I’m also having this problem. Fitbit is less than 2 months old. 

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0 Votes

‎01-08-2019 08:36

‎01-08-2019 08:36

Hi there 

Since yesterday I have also experienced the issue where I have a black line that has appeared at the top of the screen. It makes it hard to read the step count and the battery level.

Is there a solution to this?

Thanks

Molly

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‎01-08-2019 15:50

In response to MarreFitbit

‎01-08-2019 15:50

I’m having the same issue. I’ve only had my Fitbit about 3 weeks. I purchased it from Kohl’s. Do I have to exchange it for another one? 

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‎01-12-2019 00:33

‎01-12-2019 00:33

Mines the same.Only noticed it a couple of days ago

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‎01-12-2019 04:59

In response to MarreFitbit

‎01-12-2019 04:59

My fitbit has the same issue. Just noticed this this morning. I have only had it 3 weeks. I have tried resetting it. Do I just need to go get a replacement?

Thanks.

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