Charge 3 - Black line across top of screen

[Rsalter1998]

My watch shows a small black line across the screen at the top, where the step count is on some faces and where the battery sign is when you open the stats.

tried resetting multiple times, doesn’t work.

Moderator edit: updated subject for clarity

[annmariedNH]

I am on my third charge 3. And I have had this one since August 2019 so not long. And once again I have the line on the top of the screen. Can someone from FITBIT service contact me to resolve this?

[ColdWarVet75]

Call their customer service. They will probably send you a replacement

[annmariedNH]

They have already replace two! At this point I want a different model.

[LizzyFitbit]

Hi @Kellsbsmith. Welcome to the forums. @annmariedNH and @ColdWarVet75, it's good to see you here.

@Kellsbsmith, thanks for taking the time to restart and change the clock face on your Charge 3. I was checking your details and I was told that you already contacted our Support team about this matter. They'll handle your case via email, so let me recommend to keep an open communication so you can receive further assistance.

@annmariedNH, I'm sorry that you're having this experience and thanks for letting me know that your Charge 3 is a replacement sent to you. Since your post didn't mention, may I know if you've tried restarting your tracker, changing the clock face and performing a long restart? If not, please give them a try and let me know how it goes.

@ColdWarVet75, thanks for stopping by to help our friends!

I'll be around.

[annmariedNH]

Tried all suggestions as the line is still visible. I really want a different tracker, different model. This is the 3rd one I've had with this issue!

[LizzyFitbit]

Hi @annmariedNH. I'm glad to see you here in the forums and I'm sorry for the delayed response.

Thanks for confirming that you've tried the steps suggested in this thread. I understand your point of view about having this issue on your replacement and I'm sorry that you've gone through this situation. I was checking your details and it seems you've already created a case with our Support team. They'll now help you via email, so make sure to check your inbox, spam and junk folders. Be sure that your case is on good hands.

If you need help with anything else, don't hesitate to reply back.

[KrisNZ]

Hi there, I’ve tried a watch reset and have changed the clock face and still no luck. The line is still there. 

[LizzyFitbit]

Hi @KrisNZ. Welcome! It's great to see you on board.

Thanks for taking the time to troubleshoot your Charge 3 with the restart and the process to change the clock face. Since the lines are still appearing on the screen, I'd recommend to perform a long restart which has worked for other members. Please give it a try and monitor its behavior to see how it goes.

[KrisNZ]

Hi there. This didn’t work. I tried short restart, change clock face, long
restart, change clock face. No luck.

What else can I try?

[LizzyFitbit]

Hi @KrisNZ. It's great to see you here again and I'm sorry for the delayed response.

I appreciate the time taken while performing the long restart on your Charge 3. Our steps were exhausted and since the screen still has a line, I've requested a case on your behalf so our Support team can give you a hand and provide you with further assistance. You'll receive an email shortly, keep an eye on your inbox.

[Percival]

Hi,

My fitbit3 has the exact same issues as all these other users - mine shows like 4 black lines across the top of the screen - I have tried everything and still the lines show. Is there any fix to this issue?

[LizzyFitbit]

Hi @Percival. Welcome on board.

Thanks for sharing that the screen on your Charge 3 has the same behavior, as well for the steps that you've tried so far. Good job! I understand you point of view about this situation and let me help you with this matter. Since you mentioned to have tried everything, do you mean to have tried restarting your tracker, changing the clock face and performing a long restart? Please confirm this information as this will help me to share your details with our team.

I'll look forward to your response.

[Percival]

Thank you for getting back to me Lizzy. Yes, I have restarted my tracker, changed my clock face and perform a long restart - nothing worked! Here is an image of how it looks.

It is a small image, hope you can see the black lines.

[Tessinez]

hi, I also have this problem and the lines are getting worse. Unfortunately this is not the first time this has happened and the screen has corrupted. It’s so disappointing. 

 Thinking it’s a time to get an Apple Watch

Moderator Edit: Formatting

[KrisNZ]

Hi there. Yes I’ve tried all of these.

[Julietulip1]

Hello. I have also had the same very annoying and getting worse same issue. 

I have tried restart, long reboot drain battery and changed all clock faces, with no luck and getting worse. 

What can i do next my Fitbit  charge 3 is less than 6months old. 

[SunsetRunner]

Hi , I also have the same issue , black lines through top of display . Have tried restart /long restart but has not made a difference 

[Tessinez]

Sent from my iPad

[Tessinez]

Yes, unfortunately within a couple of g

days the black screen of death and it is now not working at all. This is so disappointing to put it mildly

[Julietulip1]

I called online chated with fitbit support and now have a replaced fitbit.