12-17-2018
14:09
- last edited on
11-17-2020
14:31
by
MatthewFitbit
12-17-2018
14:09
- last edited on
11-17-2020
14:31
by
MatthewFitbit
My watch shows a small black line across the screen at the top, where the step count is on some faces and where the battery sign is when you open the stats.
tried resetting multiple times, doesn’t work.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
05-27-2020 15:58
05-27-2020 15:58
I have the same issue
05-27-2020 21:44
05-27-2020 21:44
Thanks for your reply . So what do we do ? May someone from the company answer us ? It must be a glitch or a defect which needs rectification ?
05-28-2020 02:34
05-28-2020 02:34
Yes it's a defect that the company have apparently done nothing to fix *sigh* . Looking back on this forum I see that nobody from Fitbit has posted since March so it looks like it isn't currently being monitored; your best bet is to contact support direct. Best of luck!
05-28-2020 08:36
05-28-2020 08:36
05-29-2020 02:46
05-29-2020 02:46
I’m also having this problem
really annoying
is there any solution?
ive tried restarting and it is not doing anything.
05-29-2020 13:56
05-29-2020 13:56
Thank you for your reply .
is there no one from fit bit support services to help us please ?
05-29-2020 14:03
05-29-2020 14:03
06-04-2020 01:08
06-04-2020 01:08
Hello, I bought my Fitbit charge 3 from bestbuy this past Black Friday. It has recently in the last two weeks been having the black lines on the screen. It started with one, then two, and when it got to three I found this page and tried the solutions of changing the screen and restarting it completely. Now there are 7 noticeable black lines and several smaller gray ones. It seems like every day there is a new line. Please let me know what can be done to fix this.
06-05-2020 06:19
06-05-2020 06:19
Try calling them. I know they are under a ,ot of pressure at the minute in term of calls coming in and reduced staffing, but I managed to call today and get my issue (black lines horizontally over screen and white / grey "ghosting" vertically) sorted to my satisfaction.
Not sure they are prioritising the forum at the minute.
06-13-2020 00:18
06-13-2020 00:18
Hi,
Really not happy to report that I also have this issue with the black horizontal lines across the screen plus my battery life dramatically dropped - it drains out completely for less than 24 hours after full charge.
I got charge hr, charge 2 - their main issue were the wristbands, I have never experienced any issues with the gadget itself. Seems not like that with charge 3 - unreliable battery life plus these annoying black lines across the screen is really frustrating.
Any idea how to get that fixed or claim replacement/refund instead? It is used less than 10 months.
06-13-2020 00:39
06-13-2020 00:39
Just to add that I tried restart, long restart and changing the clock face a few times.
06-13-2020 02:57
06-13-2020 02:57
This happened to mine as well. Started to get black lines on the top of the screen yesterday evening. Then it went to a solid black line on top an hour later and now the screen is dead. I have restarted it and have tried to change the screen. I get a notice that it can't detect my fitbit when I try to change the screen now. It still vibrates when pressing the side button. The screen will not turn on when plugged in to charge. I love my fitbit and hope I can get a replacement.
06-13-2020 03:08
06-13-2020 03:08
Update: Had a live chat with customer service. My replacement device is on its way to my location. Happy end.
06-18-2020 17:22
06-18-2020 17:22
My Charge 3 has so many black lines across the screen I can barely read anything on it. I’ve had mine since Christmas and I am soooooo frustrated with trying to find customer service. This has been going on and getting worse for about the last 4 weeks. Please help. Thank you! .
06-25-2020 10:34
06-25-2020 10:34
Just found out that I have also got a black line across my fitbit charge 3 screen. Noticed it in the last day or so.
What should I do?
I've tried rebooting it, change clock face and nothing works.
I don't a a replacement guarantee anymore on it as it's been replace twice from Very.com. They said that this is my last one.
06-26-2020 06:31
06-26-2020 06:31
06-27-2020 07:54
06-27-2020 07:54
I just finished a lengthy chat with customer service about the lines on my Charge3. Customer service representatives name was Kai. She was very nice and patient. My replacement is on the way.
Greatful and thankful.
07-11-2020 13:29
07-11-2020 13:29
Hi
I’m having the same issue (again), customer service sent me a new display face in Oct 2019 but now have lines on the replacement. Also, the wrist strap seems to be showing breakage/splits at the bend. I always keep the strap clean and dry. Can someone assist please?
thanks
07-19-2020 15:03
07-19-2020 15:03
I'm also getting black lines across my fit bit charge 3 tried rebooting and restarting. Changed clock face but a few more l8nes have appeared
07-20-2020 16:51
07-20-2020 16:51