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Charge 3 Black lines on the screen

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‎06-05-2021 13:58 - last edited on ‎06-07-2021 04:34 by Fitbit Moderator

‎06-05-2021 13:58 - last edited on ‎06-07-2021 04:34 by Fitbit Moderator

Hi, since yesterday my Charge 3 has started having several black lines and only steps are syncing, no other stats. I've tried resetting, turning Bluetooth on and off and clearing data, but nothing helped. Can anyone help? Thanks! 

 

 

 

Moderator edit: subject for clarity

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‎06-07-2021 04:39

‎06-07-2021 04:39

Hello @Movierecord. Welcome to the community forums!

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. For the screen inconvenience, I recommend reviewing this thread for tips and suggestions. If the suggestions there, don't work, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click on the link provided in the thread or click here to get connected. 

 

For the syncing inconvenience, make sure you've followed all of the steps here. But you can also mention this to our Support Team and they will also take care of this situation. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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