help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 Black lines on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2021 16:30 - last edited on ‎07-08-2021 16:36 by Fitbit Moderator

‎07-08-2021 16:30 - last edited on ‎07-08-2021 16:36 by Fitbit Moderator

I've looked at thread on this issue, seems to be enough to show that it's a hardware defect. This was a gift and makes me sad 😞

 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-08-2021 16:45

‎07-08-2021 16:45

Hello @Twirl. Welcome to the community forums.

 

I'm sorry for the experience and thank you for the information and for reading the thread that contains information about how to troubleshoot screen inconveniences. 

 

On a side note, take into consideration that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. While we don't have information available about what exactly could have caused this inconvenience, I was able to see that you reached out to our Support Team and they are currently working on your case and they should get back to you soon with more information. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes