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Charge 3 - Black screen, won't charge

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‎10-12-2020 12:25 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-12-2020 12:25 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

My charge 3 won't charge, wont sync to the app and has a black screen.

 

I have been trying it charge for a few days now. I've plugged it into multiple sockets, but it doesnt respond to the charger like how its supposed to.

I have tried rebooting it by holding down the button for 8 sec, 15 sec, or 20 sec and it just vibrates.

Nothing but a black screen. The app doesn't pick it up at all, so I cant even change clock face.

 

PLEASE HELP!

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2 REPLIES 2

‎10-13-2020 07:09

‎10-13-2020 07:09

@GontseM Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then retry charging it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-13-2020 07:14

In response to AlvaroFitbit

‎10-13-2020 07:14

I cleaned the contacts last night and it has been plugged in the entire night. Still no difference.

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