Charge 3 Black screen

[Flameout]

Will not soft/hard restart.  Changing clock face does nothing.  Screen black but still recording activity on app (I-Phone).

What else to try??

[Mamaluna]

I have the same problem. Black screen or extremely dim when attached to charger. 
just started this morning. 

[Ljlove]

I have the same problem. Blank screen, still counting steps, charging, vibrating when a message comes through.  Reset does not work.

[Terrioc]

I tried the online chat for this problem.  Gave me instructions for a long reset (below for your reference), which did not work - I didn't get past the first step .   Unfortunately mine is just out of warranty, so I have no options.   Seems like a major issue with the Charge3!

here are the steps for along reset:  

While the device is plugged into the charging cable, press and hold the button down for 15

The device will turn on, and it will show a battery icon. Two vibrations will occur: first a short vibration, then a medium vibration.

 After that, the device turns off.

 Then, the device will turn on and will show a progress bar. Some short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.

 Remove the device from the charging cable. The device will shut down.

 It's important to plug the device into the charging cable again.

[Flameout]

Thank you for your reply. I have tried this many times with no success; no
battery icon, no smiley face. Amazed that Fitbit support has not
acknowledged the many paying customers that have this same problem and have
tried their suggested reset process with no results. Of course, as is the
case with so many, warranty has expired.