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Charge 3 Black screen

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‎08-21-2021 03:37 - last edited on ‎08-21-2021 04:06 by Fitbit Moderator

‎08-21-2021 03:37 - last edited on ‎08-21-2021 04:06 by Fitbit Moderator

Hi

I have had my charge 3 screen in black, with no info showed on it but has still been working in the App.
I had to restarted it and now the App asked for a 4 figure code to sync it but cant get it due to the black screen. Please give some advice to sync the tracker without that code or to get the code in another way

 

 

Moderator edit: subject for clarity

 

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‎08-21-2021 04:10 - last edited on ‎02-21-2024 07:39 by Fitbit Moderator

‎08-21-2021 04:10 - last edited on ‎02-21-2024 07:39 by Fitbit Moderator

Hello @CarlosDans. Welcome to the community forums! 

Thank you very much for the information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that it is not possible to set up your Charge 3 without entering the 4 digit code and since the screen is not working, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

Wilson M. | Community Moderator, Fitbit.
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