Charge 3 Blank Screen, Unresponsive, Wont Charge

[Grimm62]

Hello Fitbit Community!

I am now regrettably in possession of two Charge 3's, bought less than a week apart that "went dark" within 24 hours of unboxing & easily (compared to previous models) pairing/synching them with my iPhone 5s. This gift was meant to replace my current HR Charge. But sadly, it has not gone well. Initially, they behave normally. However, both Charge 3 screen's became unresponsive with over 40% battery life remaining. The screens do not respond to swiping, button pushing, charging and cannot be reset. I have had many Fitbit products in my life since 2015 and never has this poor of a performance. After all, I was so confident that the first Charge 3's issue was a fluke, I quickly bought another. Clearly a mistake as I have not fared any better with numero dos. What to do?

Moderator Edit: Updated Subject for Clarity

[SantiR · Accepted solution]

@Grimm62 Welcome to the Fitbit forums! Thanks for taking the time to post the experience you have had with your second Charge 3. Thanks for providing all of those details and for trying to restart. 

I went ahead and created a case with customer support in your behalf for further assistance. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[Grimm62]

Hello @SantiR,

Working through the support case you kindly setup, spoke to FitBit over the phone 11.9.18 and we instituted a newly available update. It seems to have done the trick. We are on day 9 (on one full battery, BTW!) without any issue. I am so glad. I was just about to return it too. Thank you for your help.

[SantiR]

@Grimm62 Thanks for your reply! I'm really glad to read that customer support was able to help you out with this matter and that you are now back on track! 

I'm glad that your battery has lasted 9 days now! That's awesome. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[ShelleyL1114]

Hi, there,

I seem to have the same issue with my Charge 3.....completely black, will not charge, does not vibrate when the battery clicks on the charger, will not respond to the reset button being pressed.  What do I do?  

[MarreFitbit]

Welcome on board @ShelleyL1114! Sorry to hear about the inconveniences you've been having with your Charge 3. 

You can try the following steps to restart your tracker:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

If the restart doesn't work, I'd recommend leaving your tracker charging around 2 hours to make sure it's fully charged, then you can try a restart once again. 

Give this a go and let me know the outcome! 

[Grimm62]

Open the app and see if there is an update available. That is what fixed mine

Sent from my Insight

[ShelleyL1114]

Thanks for the tip. I tried that, but my app is showing the battery is
completely drained and no notifications available.

[jjdahl]

I have the exact same issue with my charge 3 that is only 2 weeks old. I forgot to put it on yesterday morning and when I went to put it on this morning, it was unresponsive; won’t charge, vibrate, nothing. Where’s the update Grimm62 says worked for him?

[ShelleyL1114]

I contacted Fitbit and they sent a replacement. Problem solved nicely.

[MarreFitbit]

Welcome to the Fitbit Community @jjdahl! Sorry to hear that your Charge 3 is not responding. While reading your post I was wondering if you've tried the restart suggested here?

Hi @ShelleyL1114! I'm glad to hear you were offered a replacement.  Hope you keep enjoying your Charge 3. 

I'll be around, keep me posted! 

[12charge]

I have the same problem 

[13duke]

 Hi - Unfortunately my Fitbit suddenly went dark today. I’ve never worn it swimming. I was just trying to change the menu to set it to start using the elliptical. I have tried the soft reset and I’m getting no joy ... and my phone cannot connect to it. Please help, thanks in anticipation, Chris 

[MelissaLopezS]

Hi support,

I have the same issue: Charge 3 Blank Screen, Unresponsive, won't Charge. 

Can you open a support case for me? how can I fix this if I cannot charge the fitbit?

[TacomaTaz]

Charge 3 started freaking out last night. Rebooted itself to smiley face, then wouldn't work and vibrated intermittently until it died. I charged it this morning and it seemed fine today. Then it freaked out again this evening while I vacuumed my car - screen stopped working and it just vibrated until it died. I've tried the reboot and restart - nothing. Now it won't even recognize being on the charger and can't be found by my bluetooth. 

Now what? 

[Turbopie]

I have the exact same problem. Was there a way to revive it?

[SunsetRunner]

Same problem as many on here, but I cannot find the solution. Fitbit Charge3 screen is very dim- cannot see the display. I have reset the device multiple times and nothing has improved. Anyone know the fix? Thank you. 

[Turbopie]

I was in touch with Fitbit customer service who very kindly agreed to replace my Fitbit after the crazy buzzing and unresponsive episodes. It should be in the mail now they said. 😀👍

[EMUrban]

I too am having the same issue.... fully charged yesterday and then screen went blank after vibrating numerous times throughout the night waking me... till I took it off. now unresponsive and will not charge at all.... will not reset either and my fitbit is less than a year old 😞

[SunsetRunner]

Ultimately I chatted with Customer Service. My fitbit was still under warranty, and without much fuss at all, they shipped out a replacement. The new one works well so far.

Regards,

Sent from my T-Mobile 4G LTE Device

Moderator edit: personal info removed