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Charge 3 Blank and Black screen

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‎05-21-2021 11:06 - last edited on ‎05-21-2021 11:14 by Fitbit Moderator

‎05-21-2021 11:06 - last edited on ‎05-21-2021 11:14 by Fitbit Moderator

My fitbit charge 3 display is blank how can I recover it? I have read all the advice and completed all the suggested re starts but still hasn't worked. My charge is  2yrs old now.. Is it consider unrepairable? It is not damaged at all.

How long do these watches last for.

I was thinking of buying another one but before I do would love to be able to recover this one.

It still works in the app and records all data but just  doesn't display anything on the screen.. Please help.. Thank you 

 

 

Moderator edit: subject for clarity

 

 

 

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‎05-21-2021 11:28

‎05-21-2021 11:28

Hello @SunsetRunner. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. I also appreciate your interest in repairing this device. Regarding your questions, I'd like to let you know that if none of the suggested troubleshooting steps from this thread didn't help, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in that thread or you can click here to get connected. 

 

Please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, normal wear is expected due to everyday use.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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