Charge 3 Bluetooth Pairing failing for notifications

[Purp]

I’ve noticed a few days ago I wasn’t getting notifications on my watch. I’ve tried to sync and get the message they the Bluetooth needs to be paired, when I try to pair it says it’s unable to pair. I’ve removed the device from the app, I’ve rebooted the device, and readded the device but still get the same issue. 

Moderator edit: updated subject for clarity

[Siaba81]

I have this same problem

[tkaste]

I am also having this issue. My just spins until it times out, on both my iPad and iPhone.

[MarreFitbit · Accepted solution]

Welcome to the Community Forums @Siaba81, @Purp, and @tkaste! Thanks for reporting your Charge 3's behavior. I appreciate you've taken the time to try troubleshooting this issue. 

I had a similar inconvenience with my iPhone and my Charge 3 a week ago. I tried the following and it worked:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app 
3. Tap on Account > Charge 3> Notifications
4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
6. Once in the Notifications menu, enable the ones you'd like to receive. 
7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show on Lock Screen
   • Show in History/Notification Center

Give this a go and let me know if the steps worked. 

[Purp]

Yes it works now thank you!

Sent from my iPhone

[Purp]

Working now thank you 

[MarreFitbit]

You're very welcome @Purp!  I'm glad to hear that the steps provided worked for you. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

I hope you have a great day! 

[Crusermac51]

Thank you very much!  So glad I found your solution after trying everything else because yours Worked! Finally. Thank you.

[MarreFitbit]

Welcome on board @Crusermac51, it's nice to have a new happy user around.  It's great to hear that the steps provided in this forum solved your issue too. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[DH3205]

Mine won’t let me Forget the device.  Get a message “Connection Unsuccessful, make sure Charge 3 is turned on and in range.  Doesn’t seem to have a problem on my iPad, just iPhone 8+.

[Beespajamas]

This did not work for me.