My name is Kevin Quigley. I have had a charge 3 for nine months and over the last month or so its bluetooth connectivity has been gradually and now very suddenly worsening.
I have not changed or updated anything on my primary device (ios12) so there is no software cause of the change. And I have troubleshot the Fitbit with support (via twitter) using my primary device, a fully updated device too (ios13, which is the same if not worse) and a third device of another ios. The latest request from them is to try an android, which is absurd for what is a well known charge 3 problem, but now having tried an android phone I can confirm that the charge 3 will not connect to that either.
Like many on the forum, my charge 3 is unusable now. It can’t connect to bluetooth in any kind of consistent way and all my problems come from that: fails to sync for hours at a time; between syncs it stops telling time correctly, cannot ever connect to iOS GPS, does not receive app notifications.
Support has been worse than useless by responding with circular copied responses which don’t address what I’m saying; constant ignorance of my request to enact the warranty and, worse; responding as though the solution has been found every time one of the random successful syncs happens. Frankly a bot would be less vexing as at least then the facade would be understandable.
If I receive another “please take the following steps to resolve blah blah blah... if you have any questions blah blah blah... I will paste the entire week-long support conversation so support here can deal with the same copied and pasted annoyance I have, and people can see publically how brazen Fitbit is in avoiding warranty enaction, ignoring what is a very common and known defect with this model.
I want a warranty replacement. I know that the new charge 3 will eventually fail too as is the experience of others here on the forum but at least it will mitigate some of the wasted money and time spent on this thing.
