Charge 3 Bluetooth not connecting to the Fitbit App

[divvy47]

A couple of days ago following a message that said "database updated" or words to that effect, my tracker stopped connecting to the app.  I have rebooted the tracker a few times but still no success.  The computer recognises the tracker but states that Bluetooth is off.  Any assistance would be appreciated.

Thanks

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @divvy47. Welcome to the community forums! 

Thank you for the detailed information and for the steps you've tried prior to posting. If your Computer is running Windows 10, I'd like to let you know that the Charge 3 isn't supported on this operating system and it would require a compatible Android Phone, iPhone or iPad for the set up and syncing process. For more information about compatible devices, please check here. 

If this is not the case and if you have un-paired your Charge 3, I recommend setting it up again by following the instructions in these help articles: How do I set up my Fitbit device? And Why can't I set up my Fitbit device? 

In addition, while you have restarted your Charge 3, I recommend performing a long restart. A long restart is different than the basic one and you can follow the instructions below to complete it: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[divvy47]

Thanks for the quick response.  I have a windows 10 computer and the fitbit app has been working fine for well over a year until recently.  Following you comments I have  tried to carry out a long restart but am not getting the progress bar you mentioned.  I tried pairing the tracker on my device but it needs a 4 letter/number code which I don't have.  I seem to remember inputting the code at the initial setup but haven't kept the details (my bad).  Any suggestions on how to  proceed.

Thanks

[divvy47]

Issue now resolved by concentrating on my device rather than the pc.  There were/are connectivity issues but at least I now have a tracker that syncs.

Thanks

[WilsonFitbit]

@divvy47 Thank you for your replies. 

I also appreciate the detailed information and thank you very much for your efforts and for the steps you've followed. I'm glad to hear that your Charge 3 is now syncing and I hope you can continue tracking towards your fitness goals. 

Have a great day.