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Charge 3 - Calories burned during an exercise are not showing

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‎07-30-2021 16:41 - last edited on ‎07-30-2021 19:34 by Fitbit Moderator

‎07-30-2021 16:41 - last edited on ‎07-30-2021 19:34 by Fitbit Moderator

The calories burned are not showing up in 15 minute increments anymore.  Did they do away with this feature?  I like to keep up with the exact calories when I do an exercise but now I don’t have a way to see the calories burned anymore.  What happened and is anyone else having this problem.  For example, I would play for 25 minutes doing Wii tennis—I could go into the calories burned and get the exact amount of calories burned during that time.  What happened to that feature?

 

 

 

Moderator edit: subject for clarity

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‎07-30-2021 19:37

‎07-30-2021 19:37

Hello @Deetw. Welcome to the community forums. 

 

Thank you very much for the detailed information. At this time, I was able to see that you contacted our Support Team regarding this matter and they provided information and assistance. Since you have received assistance from them, my best recommendation is that you please contact them back and they will be glad to follow up your case and provide further assistance. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎07-30-2021 19:40

In response to WilsonFitbit

‎07-30-2021 19:40

The guy did not understand what I was talking about and he was not able to help me.  Also, it was a major language barrier on both ends.  He had no clue what I was trying say.  I figured I would see if anyone else in the Fitbit community was experiencing the same problem.

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‎08-05-2021 07:50

In response to Deetw

‎08-05-2021 07:50

@Deetw Thank you very much for your reply. 

 

I appreciate the detailed information. It seems that you reached out to our Support Team twice and they were able to provide information and assistance through chat. They mentioned that if you would require further assistance, you would need to contact them back and refer to your case number, this way they can easily follow up your case from there. 

 

At this time, if the steps provided through chat didn't help, I recommend reaching out to them one more time and please mention that you had a chat interaction, this way our Support Team can continue assisting you from there. 

 

On a side note, your post will remain open and available if other users would like to provide additional information or tips. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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