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Charge 3 Clock slow and Sync issue

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‎05-29-2021 09:05

‎05-29-2021 09:05

Hi 

 

My current Charge 3 is a newly replaced one from early February this year due to screen issue. But currently it is faulty again. 

 

While the screen and other display function is fine, the clock slows approximately 5 min per hour and can have as large as over 1 hour difference over 24 h.

 

Sync the device does not work (not able to sync), but it is able to re-register and when I did this (twice) it was able to register to my app and correct itself. However the problem still exists and after a couple of hours the clock is again 10 min slower. 

 

Help please...

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‎05-30-2021 19:13

‎05-30-2021 19:13

Thank you for visiting the Fitbit Community, @DingdC.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thanks for trying to resolve them before contacting us.

 

I would recommend restarting your Tracker by following these steps. Then, please visit this article and follow the instructions to fix the time on your Charge 3.

 

Whether you continue experiencing syncing issues, please try these troubleshooting steps.

 

Hope this helps.

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