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Charge 3 Counting floors I haven't climbed

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‎03-16-2019 15:46 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

‎03-16-2019 15:46 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

My Charge 3 is counting floors I haven't climbed.  I walked today, did aerobics and housework. No steps at all. Last count almost 160 floors!  That is crazy. There is not a way to delete this inaccurate information either. Is anyone else experiencing this? Friday March 15 is when this appears to have started for me. I have a Samsung S10 phone.

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44 REPLIES 44

‎05-17-2020 14:22

In response to SunsetRunner

‎05-17-2020 14:22

my fitbit was overcounting floors by 3X for about a week.  I started wering it looser and got a new band and it is counting floors correctly now.  The weather also got cooler.  Go figure.

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‎07-31-2020 14:39

In response to niemi1

‎07-31-2020 14:39

I've been sitting most of the day and haven't gone upstairs but I've got 29 floors. I miss my Surge 😔

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‎07-31-2020 23:52

In response to Spyweb88

‎07-31-2020 23:52

Get the fitbit back to them it’s faulty.If you keep it friends will think you are very fit. 😁

Sent from my iPhone
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‎09-23-2021 06:23

In response to Sivaelid

‎09-23-2021 06:23

Ever since I have had the Sense, my floors climbed have been completely wrong. I don’t have stairs anywhere in my house. I have 14 floors and I just woke up. Something is definitely not right and it makes me question the rest of the data.

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‎09-23-2021 06:51

In response to VikeTown

‎09-23-2021 06:51

Sounds like the pressure sensor has failed get it replaced.

Sent from my iPhone
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