Charge 3 DND mode keeps turning on

[Dloj]

I keep turning OFF DO NOT DISTURB.  The screen will not automatically go back home. When I hold the side button it does go home but the DO NOT DISTURB is turned back on.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Dloj. It's great to see you around. 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. If you have tried to restart your Charge 3 and the inconvenience has persisted, my best recommendation is that you please perform a long restart by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Dloj]

I tried this procedure several times with no success. Anything else I can try?

Sent from my iPhone

[WilsonFitbit]

@Dloj Thank you for your reply and for following the suggested tips. 

Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.