Charge 3 Dim screen and stuck in sleep mode

[Hondapeeps1]

This morning after stopping my alarm I tried to take my Fitbit off from sleep mode and it just seems to be stuck there. I tried a reset 3 times but nothing. 

Help please 

Moderator edit: subject for clarity/format 

[Kim3083]

Have u gone into settings and reset it that way? 
attach the charger and press the side button until a smiley face

[WilsonFitbit]

Hello @Hondapeeps1, @Kim3083. Welcome to the community forums! @Kim3083 Thank you for your great input! 

@Hondapeeps1 Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that if restarting your Charge 3 didn't work and your tracker is still stuck in sleep mode, I recommend contacting our Support Team for further assistance.

It seems that you tried to get in touch with them, but your chat got disconnected. So, if you experience any connection issue while chatting, I recommend reaching out to them over the phone during business days. Click here to get connected. 

See you around. 

[Hondapeeps1]

Not sure how to do that through the app?

I have plugged in and help side button till smile (full brightness) appears but that’s not worked once it’s reset 😔

[Hondapeeps1]

Oooh!!
The brightness was set to dim!

Thanks for that 👍

[WilsonFitbit]

@Hondapeeps1 Thank you for your replies. 

Seems that you were able to resolve it after changing the brightness setting. On a side note, if you encounter any inconvenience to navigate your Charge 3, I recommend visiting this help article: How do I navigate my Fitbit device?

See you around.