Charge 3 Display No Longer Lights Up

[gmlasher]

I have charged it, reset it in the charger, taken it off…nothing works.

It still tracks activity….and if I get the sequence right by memory, I can even track exercise.  But the screen is blank

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @gmlasher, it's good to see you around in the Community.

I understand how you feel with this situation. I'd recommend you follow these steps to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

[gmlasher · Accepted solution]

Done it all, as I explained in the post…nothing worked.

This is an issue with YOUR DESIGN.

BTW, when I get the email and hit REPLY TO THIS POST, I get a message that the message was rejected, so you might want to fix that also

[HarriettO]

I am also stuck here. No display visible, even after all the troubleshooting (finding a pitch dark spot to try to reset display, restarting as best I can tell with out being able ti see the display). It still sends info to the app on my phone, but I need the display. I see many others have this same issue. What can be done?  Harriett Olson

[LucioFitbit]

Hi there @HarriettO. Welcome to Community Forums. @gmlasher, it's great to have you in the Community.

Thank you for sharing your experience. If the steps provided above didn't work, I'd suggest you check if the Sleep Mode or Do Not Disturb Mode are on. Those features make the display to be darker.

[KeithLB]

Lucio please help! My Charge 3 screen has completely died. I’ve followed all your instructions and plugged it in, pressed and held the reset button down for 15 secs, disconnected then reconnected and still nothing. The other tips you give relate to changing settings on the watch but without a screen, I can’t see any of the settings in order to change anything: it is completely black all of the time but is still tracking all of my data. Please help!

[Mairead1187]

I am also having this issue. Nothing appears on the screen, its completely black. It vibrates when a message comes through and it still tracks everything. I've tried resetting which did nothing! What's going on!

[gmlasher]

It is a design flaw.  They are not going to acknowledge it or fix it.  They will simply send you the canned rebooting “ advice” and hope you give up

[gmlasher]

Nice try…neither are on.  This is a design flaw.  Please get your company to acknowledge it , fix it or replace the device.

[LucioFitbit]

Hi there @KeithLB and @Mairead1187. Welcome to Community Forums. @gmlasher it's good to see you around in the Community.

I appreciate all the steps performed and the information shared. If you have tried all steps and tips provided without solving the issue, then I'd recommend you contact Support Team for more information.

[WandaWA]

Mine is doing the same.

[gmlasher]

The answer is to call their support team, see above, which will also get you no where

[KeithLB]

Lucio, I have called the support team and they were useless. They say it’s broken but admit it’s a known fault….if the software is faulty, why aren’t you offering a replacement. It’s not an acceptable response to expect the customer to buy a new one when your software is the issue. How do I escalate this to get a more suitable response? I am a loyal customer and in our family alone we have had a total of 11 Fitbits and it is poor customer service that results in people leaving a brand. Other brands wouldn’t hesitate to send a replacement if their known fault was causing problems for a customer (eg Sonos and Jabra). It’s not even a minor fault, there is no screen at all but the internal tracker continues to track. Please just help us and replace it.

[JustCur1os]

Hi Lucio! I’m having the same problem. How do you know if the sleep mode is on if you can’t see the screen? I tried the restart. I saw the smiley face but then it’s still dark. 😞

[RuralMom]

I'm having the same problem and it started a couple days before Christmas and now it is completely black. I restarted it with the smiley face multiple times, checked and the firmware is up to date. I am not using anything 3rd party and have not changed anything on my Fitbit Charge 3 as far as settings or anything since November 2020. I feel this is their way of forcing us to upgrade, like how cellphones did requiring 5g. This is ridiculous especially since the Charge 6 is supposedly coming out in August 2023.

[gmlasher]

You may be right…planned obsolescence is very real