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Charge 3 Display is dark and HR lights not flashing

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‎06-28-2021 07:59 - last edited on ‎06-28-2021 08:07 by Fitbit Moderator

‎06-28-2021 07:59 - last edited on ‎06-28-2021 08:07 by Fitbit Moderator

I have two problems with my Charge 3 after not wearing it for a few weeks:
The display is so dark that I can hardly read it. The "Normal" setting on the display brightness is selected and the sleep function is turned off, of course - but that doesn't help.

Also, the lights on the back no longer flash and no heart rate is recorded - but this I have turned on in the app.

A restart and a reset I have also already done, but it also brings nothing.

Help..

 

 

 

Moderator edit: subject for clarity/format 

..

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‎06-28-2021 08:11

‎06-28-2021 08:11

Hello @Hest0012. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, since the inconveniences have persisted, my best recommendation is that you please contact our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've tried, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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