Charge 3 Failing to Sync

[Ittybitak]

I just received my Charge 3 on Friday and can not use it because it keeps failing to sync both on my phone and computer.  I spend 30 minutes with custom support with no answer.  How does Fitbit continuously have issues with their merchandise?  First the band was constantly falling apart and now this, extremely frustrating.

Moderator Edit: Updated Subject for Clarity

[Kliffy]

I tried everything suggested and it never worked. Luckily they have a good guarantee. I took it back and the re one is working fine. Except the weather.  Almost perfect!

[XXXNEL]

Not solved at all.

Please untick "Solved" box.

We need a replacement, or more likely from what I'm reading, a full refund.

[Bilbo23]

Tried that - didn’t work either! Final effort will be to try to connect to an old Android phone and see if that works.

Sent from my iPhone

[XXXNEL]

None of your "solutions" has worked - except to sync once following a whole process of resetting and restarting and re- pairing.  After a short time the bluetooth appears to time-out and/or shut down.  My phone can see my Versa, but the Charge 3 is not found during a scan - and even the Versa is not perfect - once in a while I have to turn off my phone, then restart it. 

Where do I return this faulty charge 3 to, for a full refund please?

[JLBg]

My Fitbit charge 3 will not sync my exercise which is extremely frustrating. It tracks my steps sometimes but I haven’t been able to get it to sync my exercise since March 3. 

Ive tried all the usual restarts and app upgrades etc but nothing is working.

my futbitbis basicallya waste of time! 

[stupidBit]

I have the same idiotic problem-on top of failing to sync, my already has my sleep recorded for today as 7 hr and 16 minutes.  BULL**ahem**!

[Neely]

Same issue here. 

[Kelb2017]

I am also having the same issues. You would of thought by now they would have a solution to this. It's frustrating keeping on uninstalling the app and reinstalling it. I never had so much trouble as I do now. I won't buy another fitbit again, the charge 3 is useless and the amount I paid for it I would expect it to work. If your thinking of buying 1, I suggest not a charge 3

[SeaShell-aka-S]

I am having the same issues as detailed by everyone in this post. I can not be included in any challenges or track properly as a result.

[XXXNEL]

In my case, firmware updates of the charge 3, and of the FitBit application on my phone (go to Playstore for this), eventually solved the problem.Now is working well (but took quite some time to get there).My husband had the same problem with his Versa, but now it's working great (very quick synch, very reliable).Sent from my Samsung Galaxy smartphone.

[Candyco12]

Sync worked well until 3/11/2020. Just stopped

[Fit4Nothing]

I had a Charge3 for Christmas last year. 5 months later the Fitbit stopped syncing with my phone. It also lost time at a dramatic rate (15 mins overnight).

I went through Fitbit support and they replaced it in May this year. All was fine until the end of November this year, when it stopped syncing again, and losing time. After several hours trying to sync over several days, and with the “clock” now running about an hour slow, causing no end of late alarms, I managed to sync it again. This has been repeating every day for the last 2 weeks or more.

Today I finally got support to agree to send me another one under warranty. But I don’t want a watch that doesn’t tell the correct time after 5 months... and loses all the other benefits that I chose this watch for!

Do any of the other Fitbit trackers work any better? Maybe the charge4?
I have not used it in the shower or swimming pool, or for long runs or gym sessions. I have used it for step tracking, heart rate, sleep monitoring and the vibrating alarms to wake me without waking my hubby. I’d love some advice.

[XXXNEL]

After a Charge I went for the Versa - have been pleased with it, syncs well,
time accurate.

There is a later model Versa 2, possibly even 3 now.



Only problem, is that it is quite large for a slight woman's wrist -
otherwise great.