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Charge 3 Fitbit device can't sync with my computer.

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‎12-31-2018 14:36 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎12-31-2018 14:36 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I can't find a way to sync my Charge 3 to my computer, ( the Fitbit web site says that I should be able to.)  The "Chat Room" assistant says I can't connect unless I have a "smart" phone.  I activated  my Charge 3 with a borrowed "Smart Phone" and it works fine, except that I can't find a way to sync the Charge 3 watch with the computer.  For a price tag of $150 it would seem that the Charge 3 would be more compatible, unless this is a Fitbit marketing scheme.

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4 REPLIES 4

‎01-01-2019 00:44

‎01-01-2019 00:44

Now that you have been through the setup process you should be able to sync with a computer but it depends on what computer you have.

 

The simplest is if you are running Windows 10 and the computer has inbuilt bluetooth. In this situation you can download the fitbit app from the microsoft store and that will be able to sync your fitbit.

 

If you are running an earlier version of Windows then that app will not be available. Instead you will need to download the "fitbit connect" software from www.fitbit.com/setup Unfortunately this software will not work with inbuilt bluetooth and you will need a fitbit wireless dongle which doesn't come with the Charge 3 and would need to be purchased.

 

Mac computers would need to use the fitbit connect software but they may work with inbuilt bluetooth.

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‎01-08-2019 01:03

In response to SteveH

‎01-08-2019 01:03

Steve, thank you for your help.  I already have "fitbit connect" and a fitbit dongle that syncs my Charge HR with my computer.  I am running Win 7 on my computer and can't find a way to add my Charge 3 to my account to sync with my computer.  Any ideas on the procedure?  Thanks.

 

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‎01-08-2019 01:23

In response to ak07

‎01-08-2019 01:23

I'm not currently running fitbit connect (I have Windows 10 so use the app instead) and I'm struggling to remember the process. I did though find this buried in the help files:

 

  1. Click the Fitbit Connect icon (User-added image) located near the date and time on your computer. 
  2. Click Open Main Menu...
  3. Click Set Up A New Fitbit Device.
  4. Click Existing User and log in to your account.
  5. Choose your device and follow the on-screen instructions.

taken from: https://help.fitbit.com/articles/en_US/Help_article/1873/

 

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‎01-08-2019 08:55

In response to SteveH

‎01-08-2019 08:55

Steve,

Did this many times and doesn't work beyond the log-in point. Need Win 10 or higher. Thanks.

ak07
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