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Charge 3 GPS running draining phone battery

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‎01-03-2020 08:23 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-03-2020 08:23 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

So I have gone in and shut off my GPS on the charge 3. I have turned off the live sync and the stay connected feature. I shut all notifications off on my charge 3 to my phone...text, calls, any sort of messaging or notifications and I also shut my bluetooth off on my phone. The GPS is still connecting to my phone and draining the battery in roughly 4 hours. Anyone else having the same issue?? Anyone have a suggestion?! My phone is a galaxy S9 if that helps any! Thank you everyone!!

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‎01-04-2020 07:58 - edited ‎01-04-2020 08:01

‎01-04-2020 07:58 - edited ‎01-04-2020 08:01

Hi there @kenlow42, welcome to the Community Forums. I appreciate your efforts while troubleshooting your phone's battery prior to posting here. 

 

Please note that there was an issue with the Android app using too much mobile data and draining tracker's battery. A fix has been released so please update your app and let me know if this helps. 😉

 

However, if the issue persists, can you please let me know how many times you experienced such inconvenience with the Fitbit app? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Reboot your mobile device
  4. Reinstall the Fitbit app
  5. Login using your account credentials
  6. Let me know if the issue persists

 

I'll be around, keep me posted.

Maria | Community Moderator, Fitbit


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