Charge 3 Green lights not working and the display is blank

[Loks]

For my Charge 3 , No Green light behind the device and display is blank. It was vibrating but now it stopped. Charge 3 is 1 month old.

Moderator edit: subject for clarity

[Pcflyfisher]

I gave up on Fitbit after my 3rd device broke within a year. Junk.

Sent from my iPhone

[Victoria08]

Mine was not even a year old either. They didn’t replace it. However I have never had one last a year and I take care of my stuff. They are not very good quality. I tried to do without but it only lasted a few weeks


Sent from my iPhone

[Max-factor]

Yes, I’ve come to realized that they’re manufactured satisfactory...I also purchased a Special Edition Versa for my Dad in October of last year; and it worked for a few months.
I must say I’m extreme disappointed in these Fitbit Watch; because even though they’re not extremely expenses your best bet is to save a few more dollars and get the best in the market, that will lost a life time, once you take care of them.

Sent from my iPad

[Lolop4]

Mine is doing the same thing after this last update. I called customer support and they weren’t able to troubleshoot the problem and because my Fitbit is over a year old, they wouldn’t honor any type of warranty. It’s less than two years old! They should have better customer care for faulty products. Very dissatisfied with the Charge 3 - don’t do software updates if it’s going to break your own product Fitbit and then you don’t back what it breaks. 

[Jamesat23]

I'm waiting for my 3rd Charge 3. The replacement sent to me didn't last very long. Maybe a month? The original one I bought lasted less than 3 months. We'll see how this one works. 

[VictorianWolf]

I have always been very happy with Fitbit but my Charge three is not charging even if I try to plug it into a pc or laptop. Unfortunately since it’s dead it won’t respond to the reboot neither. Any other ideas?

[NewJeru]

Same thing happened to mine a year to the date that my Charge 2 got really hot on my wrist and died. I also got my new Charge 3 for Christmas. Yours lasted a few days beyond mine. My display started disappearing last month and was pretty much gone except a few dots on the bottom row so I couldn't see anything. It started pulsing for no reason and I noticed the red light was on solid. I plugged it in to reset repeatedly. Then it never really worked again. I could only feel it was connected by the short vibration a few times. Now nothing.

[VictorianWolf]

update: contacted support and they only have a 365 day warranty. I did buy the extended one but that expired on 6/2019. I’m not going to buy another one. I’m rolling back to the standard Fitbit since it’s more reliable and has lasted well over 8+ yrs. If it dies I may reconsider my die hard Fitbit supporter status and try something else. The Charge3 had some issues at the start and I was willing to over look them because I supported the company overall but to die in 2 yrs... this has taught me that basic is better and don’t feel like you need more in your gadget.

Moderator edit: format

[Anto2020]

Same issue with mine. No green light, Dark Screen. It just vibrates when i press the button on the side while charging.

Any resolution will definitely help

[Cassiek1]

It’s broken. Ask for a discount on a new one, or buy a different brand.

[Max-factor]

Good Morning,
Thanks for your advice, I’ll definitely act on it... have a bless day.

Sent from my iPad

[carolineb957]

I call up customer service and as my device was getting hot when plugged
into the charger, they are replacing it. I have returned it and currently
waiting to receive the new one. 🤞

[Mandyscents]

UPDATE:  I just escalated the issue via phone and they have agreed to replace my Charge 3 without warranty.  This is the customer service that as a customer of FitBit, I really appreciate.  Thank you to Angelica, Supervisor with FitBit customer service.

........................

It happened to me the same way and only after the update. After reviewing this community forum is shows that there are MANY people having the same problem but FitBit is not taking ownership and taking care of their long time customer.  It is such a shame. 

A ticket was created and escalated and since it was purchased 14 months ago instead of 12 - they refuse to replace the tracker and will only provide me with a 35% discount.  I only purchased this Charge 3 because my Charge 2 suddenly stopped working as well.  I have been using Fitbit for several years and have purchased over 1/2 a dozen of their products.  However, both the Charge 2 and 3 both suddenly stopped working for me and the only thing offered was a minor discount.  I am very disappointed FitBit and I will no longer purchase of refer any of your products.

[cfdunmyer]

I've seen this all over. So I've decided I'm no longer a FitBit user - ever. I know what I need to do - walk/run/etc. I don't require a watch to tell me so. And if I want to ever track my steps - then I will go with Garmin. I bought my husband a Garmin and he has had zero problems, and has been totally happy with it.

[user_129]

I have also tried to charge it and leave it for some hours and it won't turn on it will only get hot and it seems like it is not grabbing or taking in charge. I have had it for a year and the rest of my families work completely fine for getting them at the same time of the year. Do I need to get a new one or can I fix it?

[orangutansaver]

I phoned them and got a new one!  We went through all the processes, but to no avail. 

[Keston2415]

I contacted Fitbit and got mine replaced 

[Southall]

Charge 3 no green light no heart rate no sleep report

[orangutansaver]

Your device may need updating. There had been a recent app update. Reboot switch off for 15 seconds and phone customer services ask about updates. Has your screen got a white line through it, if so, you will need to update. Get help. The white line is update timer before the download is complete 

[carolineb957]

Thanks. Fitbit are sending me a replacement.