Charge 3 Heart Rate and Sleep Data not on Dashboard

[MDFGU10]

Sleep and heartrate not showing on dashboard.  Help.please

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @MDFGU10 

First make sure your heart rate is enabled on your Charge 3. If it is indeed on try to toggle it off then back on again. You can also change your sleep sensitivity. Open your Fitbit app, tap your profile picture then scroll down to and tap Activity & Wellness. Now tap Sleep and scroll down to and adjust sleep sensitivity. Make sure that your tracker is properly syncing. If not:

• Log out of your Fitbit App
• Force quit the App
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Force sync your tracker

If your still having trouble try restarting your charge 3. You will not lose any personal data doing a restart. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Look here on tips to tracking your sleep: https://help.fitbit.com/articles/en_US/Help_article/1314.htm. And look here on tips for tracking your heart rate: https://help.fitbit.com/articles/en_US/Help_article/1565.htm

😉Hopefully this helps. Keep me posted 

[AndreaFitbit]

Welcome to the Fitbit Community, @MDFGU10 and thank you for your assistance @SunsetRunner. I'm sorry to hear that Sleep and heart rate are not showing on Dashboard.

Besides @SunsetRunner's advise make sure that your tracker is paired with your account. 

Keep on visiting the forums.