Charge 3 Heart Rate light has stopped working

[Goacorona]

Hi,

I have a Fitbit charge 3 and the heart rate light has stopped working today.

I have reset the device, fully charged it, updated the firmware, and performed a factory reset.

There is no light flashing on the back.

The device was purchased in October 2019. Can you please advise how to rectify this?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Goacorona Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

If you haven't done so, I suggest checking that the Heart Rate Setting is On. This can be checked in the Setting App on your Charge 3. For more information about how to navigate your tracker, please check: How do I navigate my Fitbit device?

If this set correctly, my best recommendation is to contact our Support Team for further assistance. Click here to ge connected. 

Hope this helps! 

[Goacorona]

Hi Wilson

Yes, the setting is turned on I made sure of this the first time I noticed it.

I have been through others' posts but I haven't seen people say specifically that the green light is off on the back of the device.

cheers

[WilsonFitbit]

@Goacorona Thank you for the update! 

I was able to see that you have reached out to our Support Team and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you have any additional questions. 

Have a great day!