help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 Heart Rate monitor stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2021 17:37 - last edited on ‎03-10-2021 03:00 by Fitbit Moderator

‎03-09-2021 17:37 - last edited on ‎03-10-2021 03:00 by Fitbit Moderator

My Charge 3 stopped measuring heart rate - the green light is off. Support was not able to fix it. It is only 2 years old. How long on average does fit bit last?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2021 03:00

‎03-10-2021 03:00

Hello @Doris98, welcome to the community forums! 

 

I'd like to let you know that our team ensures that our Fitbit devices go through rigorous testing to ensure that they meet the high-quality standards expected. However, due to some factors that are beyond human control, materials that these devices are made of, also reaches its limitation. Same with other devices, it may encounter a manufacturing issue that we can only determine once the user has experienced it.

 

On a side note, I've seen that you have a case with our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes