help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 Horizontal Dark Lines on screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2020 06:25 - last edited on ‎10-04-2020 16:38 by

‎10-02-2020 06:25 - last edited on ‎10-04-2020 16:38 by

My Charge 3 has dark horizontal lines on the screen.  This makes it hard for me to read the display.  I've rebooted the screen several times and changed the display several times with no improvement.  What do I do next?  I've had the Charge 3 for less than a year.

Best Answer
Labels:
3 REPLIES 3

‎10-02-2020 09:47 - edited ‎10-05-2020 03:56

‎10-02-2020 09:47 - edited ‎10-05-2020 03:56

I have the same problem and I've long rebooted several without improvement! 

 

This is a photo that explains the problem https://ibb.co/9gxYd4k

 

Is there a solution to the screen problem or do I need to replace it since I bought it on Feb 16, 2020?
Thank's 

Best Answer
0 Votes

‎10-02-2020 13:45

‎10-02-2020 13:45

Hi. I have the same problem too with lines on the screen. I have changed the clock face and also did the long reboot, no change. The strap is also snapped at the buckle, its only 6 months old🤨 I'm wondering how can I get a replacement? Thanks 

Best Answer

‎10-02-2020 14:12

In response to BlankaKK

‎10-02-2020 14:12

Same problem. Have rebooted and restarted and plugged in and out etc. Very annoying. Saw elsewhere to change the clock face, did that too and no change. This all happened after I updated the charge 3 as it was coming up on my app when i sync-ed it with the fitbit.

Best Answer