08-07-2021 21:22
08-07-2021 21:22
08-08-2021 18:18
08-08-2021 18:18
Welcome to the Fitbit Community, @JohangH.
Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.
In addition to the regular restart I would recommend performing a long restart:
You can also try changing your tracker's clock face.
Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.
If you have any question, please let us know.
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08-09-2021 15:07
08-09-2021 15:07
Alright, as stated I have already tried that, but afterwards I decided to just shutdown the watch. I decided to turn it on and the HR light appears to be working and as a result, HR is being tracked. But unfortunately the screen didn't return back to normal, and the dead pixels are still there. I forgot to mention, but the watch is a little more than a year old.
08-09-2021 18:26 - edited 08-09-2021 18:47
08-09-2021 18:26 - edited 08-09-2021 18:47
I am having a very similar issue with a Charge 3 of similar age. I tried the reboot and changed the clock face (I’m unclear as to how that is supposed to help) - no dice. In addition, the battery has stopped holding a charge. It was lasting a week but has suddenly dropped to 6 hours or so. I’m quite frustrated as this is my second Charge 3 that has malfunctioned shortly out of warranty. A product like this should definitely last longer than a year.
08-10-2021 13:40
08-10-2021 13:40
Thanks for visiting the Fitbit Community, @Karobis.
Our team is constantly working to improve our products and services. Your feedback is highly appreciated.
@JohangH @Karobis Since you've followed our troubleshooting steps without luck, I would recommend getting in touch with Customer Support.
Please let us know if you have any questions.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
08-11-2021
09:09
- last edited on
08-11-2021
12:45
by
EdsonFitbit
08-11-2021
09:09
- last edited on
08-11-2021
12:45
by
EdsonFitbit
I am having the same problem. I currently have 10 lines of dead pixels on my charge 3 device. I tried the regular restart, the long restart and changing the clock face. All solutions don't work. What do I do?
Best regards,
Moderator edit: personal info removed
08-11-2021 12:45
08-11-2021 12:45
Welcome to the Fitbit Community, @DeDurk.
Thank you for the information provided.
I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.
If you have any question, please let us know.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
08-11-2021 13:26
08-11-2021 13:26
I was having these issues and more. It started by not tracking steps and/or sleep at different times. Then the constant vibrations that would use up the battery and white lines. Then I could only get it to work for an hour or two after short and long restarts and long charging times. Finally the charge3 felt as if it would catch on fire after trying to charge for a short time and black screen. I don't know any other options.
08-12-2021 13:38 - edited 08-12-2021 13:38
08-12-2021 13:38 - edited 08-12-2021 13:38
Welcome to the Fitbit Community, @NinaBum.
According to our records Customer Support is currently providing assistance to your case. For more information please check your inbox.
Feel free to contact us at any time.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
08-12-2021 14:16
08-12-2021 14:16
Hi! I too am having a very similar issue with my Charge 3. In the last week it's been getting worse and worse- The side button is freaking out and way too sensitive, making the unit constantly buzz while I'm wearing it, the lines have gotten so bad on the screen I can't even read it anymore. I tried the reset, clear user data, pairing it again and changing the clock face without success. When trying the long restart method:
Also, if I manage to sync it to my phone it shows the most insane and erratic HR's as well as step counts. How can I resolve this?
08-12-2021 14:50
08-12-2021 14:50
Contact customer support through their messaging. They are helping me now.
08-12-2021 17:31
08-12-2021 17:31
08-15-2021 14:01
08-15-2021 14:01
Welcome to the Fitbit Community, @Altheas.
I noticed that you've been in touch with Customer Support. They will let you know how to proceed.
@NinaBum Thanks for your support.
@Karobis Thank you for your feedback.
I'm sorry to hear about the difficulties you experienced with your Tracker. Our team is constantly working to improve our products and services.
If you have any question, please let us know.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!