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Charge 3: Lines on Screen and Battery Issues After Update

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‎09-28-2020 06:58 - last edited on ‎09-28-2020 10:32 by Fitbit Moderator

‎09-28-2020 06:58 - last edited on ‎09-28-2020 10:32 by Fitbit Moderator

After the update black lines started showing up on my screen. Now my device shows 1% charge and in 2 minutes of Charging it shows 100%. Then once I remove it from the charging port, it switches off. I have tried doing all the recommended stuffs I saw in other comments to no avail. Please kindly roll me back to previous update or come up with a corrective update. 
Thanks. 

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‎10-08-2020 08:15

‎10-08-2020 08:15

@KunleAdetoba Thanks for stopping by!

 

Let me help you with your Charge 3 not holding its charge and showing lines on screen and thank you for troubleshooting this issue. You don't mention which troubleshoots you have tried so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device to help with the screen issue and see how it behaves. You can follow these instructions to help improve the battery life.

 

Let me know how it goes.

Alvaro | Community Moderator

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