help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 - Not recording Sleep, Hourly Activity, or Activity Minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2020 12:43 - last edited on ‎11-12-2020 12:56 by Fitbit Moderator

‎10-07-2020 12:43 - last edited on ‎11-12-2020 12:56 by Fitbit Moderator

My Charge 3 is not recording my sleep activity at all any more (it was doing 1-3 hours, but nothing now), my hourly activities are recorded on the actual Charge device but does not sync correct hours with the app, and my Activity Minutes record on my device for the 10 or 11 minutes that I walk and then disappear completely and are not recorded on the device or the app

 

I have the device fully charged and secured on my non-dominate wrist. I have uninstalled and reinstalled the app on my Android phone as well as restarted the Charge following the restart instructions.  

 

I am extremely frustrated with this, especially since the device is less than a year old

 

Please advise

Best Answer
Labels:
0 Votes
0 REPLIES 0