Charge 3 Pixels streaks across the screen

[Tenshimon]

I've had the Fitbit Charge 3 special addition and a Fitbit Charge 3 with the same issue.
Both ending up with the same problem just after 1 year of use. 
Pixel streaks accross the screen and got worse over time . I've noticed that this issue has been happening to other people on this forum as well. 
I've tried soft restart, hard restart, clock face display change, dim settings and even ask for Fitbit to find a way to replace it. Nothing works and this product is not cheap. I will not be supporting this brand and not purchase a new one. 

Moderator edit: subject for clarity/word choice 

[WilsonFitbit]

Hello @Tenshimon. Welcome to the community forums. 

I'm sorry for any inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

At this time, I'd like to let you know that if you already have a case number with our Support Team, I recommend replying back to your case number or please contact our Support Team one more time and they will be glad to continue working on your situation. 

Also, please take into consideration that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

See you around. 

[ElizabethH226]

I have the exact same problem. This us actually the second Fitbit Charge 3 this has happened to. I got the Fitbit charge 3 in March 2019. A year later,  white vertical lines appeared. I got a new one March 2020. Today the white vertical lines appeared again. This is very frustrating. 

[Tenshimon]

I don't want a discount. I want something that works even after warrenty and if not, then a place I can get it fixed. Replacing the devices is like sweeping the repeated issues under a rug. 

[WilsonFitbit]

Hello @ElizabethH226. Welcome to the community forums. @Tenshimon Thanks for your reply. 

@ElizabethH226 I'm sorry for the experience and thank you for the detailed information. If you've tried the troubleshooting steps from this thread and the inconvenience persists, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can explain the inconvenience and mention the steps you've followed, this way they can take care of the situation from there. 

@Tenshimon I'm sorry for any inconvenience caused, but at this time we don't have a repair center where your Charge 3 can be taken for review. Also, as mentioned above, if your original Charge 3 is no longer under warranty a discount could be an available option. Thanks for your understanding. 

See you around.