Charge 3 SE - Strap won't stay on

[Caroline44]

I got the charge 3 special edition last week but the strap won’t stay on, only on one side. Should I just return it to

the store? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Caroline44! 

To make sure you've attached the band correctly, please press it into the end of the tracker until you feel it snap into place.

If you have trouble attaching the wristband or if it feels loose, gently move the wristband back and forth to make sure it's attached to the tracker. 

However, I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you very soon. 

Let me know if there's anything else I may do to assist you with. 

[Caroline44]

Thanks for the reply it won’t stay on the it’s only one side that won’t click however the spare black one works fine 

[Caroline44]

I have had no msg from support team?! 

[MarreFitbit]

Hello there @Caroline44, thanks for coming back and the details provided. 

After the creation of your case, someone will be reaching out to you within the next 24-72 hours with next steps. Please keep an eye on your inbox, someone will reach out to you shortly. 

Let me know if you have any further questions. 

[cleaner666]

My wife has had the same problem only one side would click in .

Sending it back .

Michael