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Charge 3 Screen Won't turn on

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‎05-19-2020 03:01 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-19-2020 03:01 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

My Charge 3 is stuck and I am unable to turn it on when on my wrist. When I connect it to the charger it get's stuck in this endless loop for a bit of flipping between various screens and pulsing the haptic feedback. I tried removing it from my Fitbit app and pairing again but am unable to.

 

I have photos/videos to upload if there is somewhere I can do this within this forum.

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‎05-19-2020 04:09

‎05-19-2020 04:09

My Charge 3 screen isn't working either.  It was perfectly fine yesterday and on getting up this morning I managed to get it to sync with my iphone however I'm now getting device not found on the app.  I've trying doing a reset and this doesn't seem to be working either.  The Fitbit pulses but nothing appears on the screen.  It's a little frustrating as this one was a replacement as my previous Charge 3 screen went grey.  Pretty sure I've only had the replacement for about 6-7 months.

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