Charge 3 Screen became gray and it has vertical lines

[Clicker101]

Hi 

Suddenly my screen is working incorrectly by going grey and with vertices lines. I checked the forum, which states to turn down brightness, change clock face, reboot - I’ve tried these solutions and it makes no difference. You sent me this replacement in Feb 2021 so I was seriously not anticipating this to go wrong when it is so new! 
I tried to make this post under the correct heading in the forum but cannot find how to add to the thread as press on help and you just keep going round & round asking the same question which you answer and it takes you back to Forum index but it appears to be impossible to break out of repeating the tasks, in the end had to write new topic so someone can see and respond appropriately 

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Clicker101. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've followed. I am sorry for the experience and I also appreciate your feedback and please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Seems that you've followed most of the troubleshooting steps suggested in this thread and my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but Phone wait times are longer than normal so I recommend initiating a chat. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.